Exchange and return
The exchange or return of goods purchased in our online store is carried out in the cases and in accordance with the conditions regulated by the Law of Ukraine "On Protection of Consumer Rights".
Subject to the conditions under this law, the customer pays for return shipping at the applicable carrier rates.
And only in the case of a warranty return from the manufacturer of the goods that you purchased, the online store undertakes to cover the cost of the client's expenses for shipping the goods.
When returning goods through the delivery service, the client must issue a return of the goods and / or additionally inform the manager of the online store the return declaration number by phone: +380 66 203 29 55
When the goods are delivered to the client by one of the carriers, the client is obliged to check the goods at the delivery service, at the point of issue, in the presence of the courier. In case of underdelivery of goods, delivery of goods of inadequate quality, etc., the client is obliged to draw up an act of underdelivery / delivery of goods of inadequate quality right at the place of receipt of the order.
We draw your attention to the fact that in the event of a marriage or non-conformity of the quality of the goods received, you must attach a photo confirming this fact.